FAQ
Frequently Asked Questions
Quick answers about plans, payment, setup and support. For anything else, message us and we will help.
What is cPanel?
cPanel is the control panel you use to manage your hosting. From one dashboard you can manage files, email accounts, databases, domains and install WordPress, with no technical knowledge needed.
Do you support Node.js?
Yes. Node.js applications can be set up from cPanel, so you can run Node.js apps alongside regular websites.
Do all plans include free SSL?
Yes. Free SSL is included on every plan.
Are backups included?
Yes. All plans have daily backups. We restore a backup for you on request.
Do you move my existing website for free?
Yes, on Standard, Business and Pro plans, and on Starter when you pay yearly. Tell us where your site is hosted now and we will move it for you.
What payment methods do you accept?
We accept bank transfer in PKR. Card payments via Visa and Mastercard are coming soon. You receive an invoice after every payment.
How do I pay by bank transfer?
Choose your plan and place your order. You get an invoice with our bank details by email and in your account. Pay by bank transfer, enter your payment reference, and we confirm your payment and set up your hosting the same day.
How long does it take to set up my hosting?
Your hosting account is set up the same day your payment is confirmed. You will receive your login details by email.
Can I upgrade or downgrade my plan?
Yes. You can upgrade at any time and the price difference will be adjusted. Downgrades take effect at the start of your next billing cycle. Contact our support team and we will handle it for you.
Can I cancel and get a refund?
Yes. Monthly plans have a 15-day money back period and yearly plans have a 30-day money back guarantee. Full details are in our Refund Policy.
How do I contact support?
Message us on WhatsApp at +92***, email su***@skyvahost.com, or use the contact form. A real person will reply.