Last updated: May 2026
3.1 Monthly Plans — 7-Day Money Back Guarantee
Monthly hosting accounts are eligible for a full refund within 7 days of the initial signup date. To request a refund, contact us via WhatsApp (+92 334 333 9308) or email (support@skyvahost.com) within this period.
Conditions for refund eligibility:
• Request must be made within 7 days of account activation
• Applies to first-time purchases only — not renewals or upgrades
• Account must not have violated our Terms of Service or Acceptable Use Policy
3.2 Annual Plans — 30-Day Money Back Guarantee
Annual hosting accounts receive an extended 30-day money back guarantee. If you are not satisfied within the first 30 days of your annual plan, you are eligible for a full refund.
Conditions for annual plan refund eligibility:
• Request must be made within 30 days of account activation
• Applies to first-time annual purchases only — not renewals
• Account must not have violated our Terms of Service or Acceptable Use Policy
• Free domain registration (if included) is non-refundable and its cost will be deducted from the refund
3.3 Non-Refundable Items
The following are strictly non-refundable under any circumstances:
• Domain name registrations and renewals
• SSL certificates
• Setup fees (if applicable)
• Monthly hosting renewals after the 7-day period
• Annual hosting renewals after the 30-day period
• Accounts terminated due to Terms of Service violations
3.4 Refund Processing
Approved refunds are processed within 5-7 business days via bank transfer to the original payment account. SkyvaHost does not charge any processing fee for approved refunds.
3.5 How to Request a Refund
• Contact support via WhatsApp: +92 334 333 9308
• Or email: support@skyvahost.com
• Include your account username and reason for refund
• Our team will respond within 24 hours